Chris Fagan | LXD
Workplace-Readiness Training for Global Audiences
I design scenario based training that builds confident performance on day one.
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What I Do
I design scenario-driven performance training that uses subject matter expertise and industry knowledge to solve performance problems affecting new hires and frontline teams.
Much of my work has been with interns, young-adults, and professionals from a variety of cultural backgrounds and has featured:
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Customer Service Training & SOPs
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eLearning & ILT design (Articulate Storyline)
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AI-Assisted Development (Mind Smith, Claude Design)
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Design for culturally diverse global audiences.
Featured Projects
Internship Placement Training
Solving Interview Performance Issues with Personal Branding Instruction
In summer 2025, ITIM identified a need to reduce the rate of failed internship placements.
Identified two causes of weak performance: lack of knowledge about commonly asked interview questions & how to present their value to prospective employers
Using both ADDIE and SAM models, I created a learning journey that trained learners to build a personal brand that solves employer problems & communicate that brand with discussions, presentations, and interview practice.
SMEs identified challenges in job interview performance
A framework used to help learners to communicate their value proposition
An eLearning used to teach learners how to structure answers to common interview questions.
SMEs identified challenges in job interview performance
Customer Service Training
SOP-Driven Training for Learners with Mixed Language Proficiency
ITIM students needed to quickly prepare for customer facing roles in hotel reception. This SOP training required differentiation for learners that varied in English proficiency.
Using the SAM model, I designed a series of instructor-led sessions grounded in Skill Acquisition and Interactionist theory, building confidence in front-desk SOPs through frequent, structured repetition of realistic service scenarios.
The result was training built around doing rather than knowing: learners perform core front-desk interactions, not just recall procedures.
Handling Complaints eLearning Scenario
Master Service Recovery Frameworks
Winner of the eLearning Designer Academy's October 2025 Design Challenge, this project goes beyond a narrated slideshow, and creates an immersive experience where future interns actually step into their first day of work.
Join an endearing cast of coworkers to ensure best practices by applying active listening, empathy, and problem solving using the L.E.A.R.N. system.
AI-Powered Customer Service eLearning
Applying Emerging Technology to Meet Service Needs
Featured on the eLearning Designer Academy YouTube channel, this entry to the May 2025 Designer's challenge aimed to explore the capabilities of Claude Design within a month of open beta's release.
Learners prepare for the grand opening of Baillie's Brewery by practicing decision-making skills to make effective recommendations.
Making Heart-Healthy Shopping Decisions
An interactive Scenario created in Articulate Storyline 360
An interactive Storyline scenario guiding learners through real decision-making: navigating a store, evaluating options, and making informed choices with branching feedback.
Built to demonstrate scenario-based design and Storyline development, letting learners practice decisions in a realistic, low-stakes environment.
Delegating Tasks According to Strengths
Applying AI to practice Management Conversations
Developed as a Proof of Concept for a blended learning module to train staff at an international hotel chain, this eLearning uses AI to delegate tasks effectively.
It walks learners through the process of making decisions and culminating in AI-powered practice of a delegation task.
This sequence is designed to front-load concepts and practice so that face-to-face instructor time can be utilized for practice and feedback.
Chris's project demonstrated not just creativity with his storytelling and animation, but also high levels of instructional design effectiveness.
With the use of branching scenario and interactivity, Chris shows that he knows how to design learning that's both effective and engaging for learners
Tim Slade, Founder The eLearning Designer's Academy
Engage your learners with interactive experiences
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